Frequent Asked Questions
- Get Answer
Frequently Asked Question
What types of custom apparel do you offer?
We specialize in creating custom sportswear, fitness wear, and casual wear. Whether you’re designing apparel for a sports team, gym, or retail business, we can tailor each product to meet your specific needs.
What is the minimum order quantity (MOQ)?
Our minimum order quantity (MOQ) for custom orders is [insert number] units. This allows us to provide competitive pricing while ensuring the quality of your products.
How long does it take to complete an order?
Order processing times vary depending on the complexity of the design and the quantity of the order. Typically, bulk orders take 2-3 weeks for production, with an additional few days for shipping. We’ll provide an estimated delivery timeline when you place your order.
How do I submit my custom designs?
You can submit your custom designs through email or via our online portal. We accept high-resolution files in formats such as JPEG, PNG, AI, or PDF for logos and artwork. Our team will work with you to ensure the design meets your specifications before we move forward with production.
Can I make changes to my order after it’s been placed?
Once an order is confirmed and the design is approved, we begin production. Changes can be made before the design approval stage, but after production starts, modifications may not be possible. Please ensure all details are confirmed before finalizing your order.
What are your payment terms?
We require a 50% deposit to begin production. The remaining balance is due once the order is completed, before it is shipped. We accept payments via bank transfer, PayPal, and credit/debit cards.
What shipping options do you offer?
We offer both domestic and international shipping, with a primary focus on Europe. Shipping charges will be calculated based on your order’s size and destination. Once shipped, we’ll provide you with tracking information so you can monitor the delivery status.
Can I return or exchange my order?
Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective or we made an error in the order. If there is an issue with your order, please contact us within 7 days of receiving the product, and we will work with you to resolve the issue.
Are your products eco-friendly?
Yes, we are committed to sustainability. We offer eco-friendly fabric options made from recycled materials and organic fibers. Our production methods are designed to minimize waste and reduce our environmental impact.
Do you offer sample products before bulk production?
Yes, we provide samples for approval before starting bulk production. This allows you to review the design, fit, and quality of the product to ensure it meets your expectations. Once you approve the sample, we proceed with the full order.
How can I contact customer support?
Our customer support team is available to assist you with any questions or concerns. You can reach us via email at info@samqomsports.com or by phone at +92 324 6571742. We aim to respond within 1-2 business days.
